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Warranty Terms

Trojan Fitness Australia employs skilled technicians, to repair & service your machine. If you need help, you only need to call us – We will take care of the rest. Please read these warranty terms and conditions carefully, before you use your Trojan ™ Equipment, in doing so you are consenting to be bound by the following

WARRANTY TERMS AND CONDITIONS.

Conditions and Restrictions

This warranty is valid only in accordance with the conditions set forth below

1. The warranty applies to Trojan™ products purchased, only in Australia

2. It remains in the possession of the original purchaser and proof of purchase is demonstrated. Please register your purchase as soon as possible, your warranty starts from date of purchase

3. It has not been subjected to misuse, abuse, improper service, and serviced and or repaired by a non Trojan Fitness approved technician

4. Claims must be made within the warranty period

5. A copy, of the on line warranty registration agreement together with a copy of the original invoice has been lodged by email/fax

6. This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with Australian standards

7. Warranty of all Trojan Fitness Pty Ltd products applies to residential use only and is void when products are used in a non-residential environment or installed in a country other than where sold.

8. Cables & pulleys are covered by a 12 month warranty, any claims outside the warranty period, will need to be accessed, by our service * team, in order to establish the cause of damage. You are required to return the item to us & cover the cost of postage. Should it be deemed to be a manufacturing fault, a replacement will be provided at no cost inc postage. T&CS*

9. Cables & pulleys for our GX & GTX Range, are covered by a 24 Month warranty period, T&CS*

10. Trojan Bumper Plates are to be used only in conjunction with & on weight lifting platforms or rubber gym flooring, Terms & Conditions as outlined in packaging. Failure to comply will void your warranty. Warranty 12 Months from date of purchase.

This Limited Warranty shall not apply to:

1. Cosmetic items, including, but not limited to the following: Grips, Seats, Paint work.

2. Repairs performed on Trojan Fitness equipment not bearing an original serial number.

3 Calls to correct installation of the equipment or instruct owners on how to use the equipment.

4. Pickup, delivery, or freight charges connected or relating to repairs.

5. Any labour costs incurred in fitting parts supplied by Trojan Fitness Pty Ltd.

6. Trojan Fitness Pty Ltd assumes and bears no responsibility for any cost, injury or damage, either directly or incidentally that occurs during the installation of parts supplied

7. Motor Bearing & Winding, or brushes failure after the original relevant Return-to-base warranty unless otherwise stated in the warranty period.

Treadmills

Standard manufacturer’s motor warranty i.e. Lifetime Motor & Frame (or as stipulated by the Brand Owner/Supplier)
36 Months parts (or as stipulated by the brand supplier)
1 Year labour warranty
Most of our brands carry a local warranty i.e. Perth Metro, country & regional may be subject to “Return-to-base warranty unless otherwise stated”
Bikes, Rowers, Steppers, Elliptical Cross Trainers Treadmills

12 month parts warranty
1 Year labour warranty
All claims and warranty issues are to be referred to your Original place of purchase
Exclusion of Consequential and Incidental Damages

Only Trojan Fitness Australia Pty Ltd ,and or its suppliers shall, and will not have any obligation or liability .This exclusion applies even if the above warranty fails of its essential purpose and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.

Trojan Branded Racks | Smith Machines | Functional Trainers | Air bikes | Air Rowers

Warranty Frames : 10 Year Lifetime provided used under cover & indoor areas, and not exposed to weather, I.e Pool areas, and exposed to direct sunlight.

Cables & Pulleys : 1 Years , provided due care & attention is taken , I.e ensuring that cables are always in the pulleys, and have not been trapped between pulleys & pulley covers. causing cable sheathing to strip.

Cables & pulleys for our GX & GTX Range, are covered by a 24 Month warranty period, T&CS*

Trojan Air Bikes & Air Rowers  : 12 Months Parts & Labour

Parts Replacement & Repairs

After determining whether there are manufacturer faults or damages to the product, Trojan Fitness, will determine, in its discretion, the reasonable call to action method to remedy the issues. Where a part can be easily changed over, and for these issues, Trojan Fitness will send through the relevant part to fit on. In the unlikely event of a major fault, and we will request the item back for repairs or replacement, this will be at Trojan Fitness’ discretion at the time of assessment.

Trojan Fitness reserves the right to replace the relevant part with the same or equivalent Product or part, rather than repair or replace it. If a replacement is provided, Trojan Fitness will determine, in its discretion, the closest product within the then current range of products offered, to replace the faulty product

The replacement product may differ,  in size and specifications, models may from time to time change, should this be the case , we will endeavour to provide you with an identical product, this will be discussed and agreed by both parties, In the case of parts Trojan Fitness may replace the respective part with a new replacement, to ensure full functionality of the equipment.

Returning the product Return to base

We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging; you will bear the responsibility for safely packaging your product for transport and Trojan Fitness accepts no liability for any damage that may occur in transit.

Call Outs:

Our warranty | Repairs is only covered in Metro urban areas, should you reside in a regional | Country areas, further than 50 Kms, from the major capital cities, call outs may not be available. Additional labour charges & mileage fee’s may apply for any additional work performed on-site.

All claims and warranty issues are to be referred to your Original place of purchase . Exclusion of Consequential and Incidental Damages

Only Trojan Fitness Australia Pty Ltd ,and or its suppliers shall, and will not have any obligation or liability .This exclusion applies even if the above warranty fails of its essential purpose and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.

Rubber Floor :

12 Months from date of purchase, and subject to the following terms & conditions:

  • No harsh chemicals or any other industrial cleaning agents, have been used on the tiles
  • Incorrect installation procedures like cutting to size done at buyers risk.
  • Bending or rolling the mats whilst transporting upon collection from our store, or when unloading your order.
  • Only use PH neutral cleaning detergents & clean warm water, use a damp mop to clean surfaces.
  • Any modifications & cutting to size to fit your area, is done at your own risk.
  • If uncertain contact our sales team to obtain more information

Trampolines 12 Month Limited Warranty

Please ensure that you read and comply with all the safety requirements as outlined on the Assembly Instruction Manual, Trojan Fitness will not be responsible or liable for misuse and non compliance with the safety rules. Always watch your children when he or she plays on the trampoline, it is strongly recommended that only 1 user should be on the trampoline at a time. Make sure your trampoline is assembled on soft ground or impact absorbing material, not paved or concrete. Think Safety first and off course of your child’s safety and well being. Trampolines should only be used under and adult supervision at all times. PLEASE remember that wrongful use can result in Death or Paralysis if the child lands on his/her head or neck. Do not perform somersaults or flips as this will increase the risk and chances of landing on head/neck.

Check the trampoline Regularly check the trampoline before your child uses it. Secure the padding and lock the legs in place. Regularly check the safety nets for wear and
tear, as they can break down with regular exposure to sunlight.

Cages & Smith Machines  Home Gyms Cables – Pulleys are covered by a 12 month warranty from date of purchase, please inspect cables regularly, as direct sunlight and heat, humidity & exposure to Sea water may impact the longevity.

Privacy and Collection Statement Our Commitment to Privacy

Trojan Fitness Pty Ltd, the Company, is bound by the Privacy Amendment (Private Sector) Act under the Commonwealth Privacy Act 1988 and respects, your concerns about maintaining strict privacy. Any information that you divulge to us in the registration of this Warranty document is kept in confidence.

Use of Information.

Any personal information provided to the Company will only be used for processing and honoring warranty obligations. Failure to disclose relevant information may result in Trojan Fitness Pty Ltd being unable to honor these warranty obligations.

Conditions and Restrictions This Limited Warranty shall not apply to:

Defects/Return of Goods/Change of mind.

The Buyer shall inspect and verify the goods on delivery and shall within seven (7) days of delivery notify the Seller in writing of any alleged defect, shortage in quantity, or damage upon checking the goods. Should any of the order contents  I.e packaging or damages to the equipment, be visible on receipt of your order, please make sure you take photos of the damadges , and record this on the driver consignment note. Failure to do so, will void any claims.
The Buyer has complied with the provisions of clause here & under.
The goods are returned at the Buyers cost within seven (7) days of the delivery date.
The goods are returned in “as new” condition & returned in the original packaging.
The Seller may (in its discretion) accept the goods for credit provided that.
The Buyer has received authorization in writing by the Seller’s Manager or its legal representative.
The goods returned for credit are current model products and in its original condition.
The goods are returned at the Buyers cost with proof of purchase.
The goods have not been made to special order or Buyer specification.For any returns, exchanges or product delivery queries, please contact our Trojan Fitness Customer Service Team, as you will need to receive instruction on how to proceed before returning your purchase.No change of mind is accepted.
Original Purchaser
Our warranty only applies to the original purchaser from where the purchase was made from our www.trojanfitness.com.au online or in store only and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warranties commence on the date of purchase.