Delivery – Pre Orders – Cancellation & Returns Policy

Trojan Fitness uses Australia Post – Sendle Fastaway Couriers Please, as default carrier for all freight on items up to 20 Kg, utilising alternative carriers on an “as required” basis. The cost charged for shipping is calculated automatically by the Trojan Fitness online store system. The accuracy of this is dependent on the system holding the weight of items. Should shipping costs be much higher than you might expect, please make an inquiry with us so that we can investigate. On Australia Post EParcel items, an email with the tracking reference will be sent to you, so that you may track your parcel.

If you request your order be split into multiple deliveries (e.g. send available products now and unavailable products later) then additional charges will apply to recover the increased cost of freight. We may at our discretion split larger orders into multiple deliveries, which will incur no further cost to you. Where this occurs, we will not record the order as fulfilled until all items have been forwarded for delivery, with the possibility that parcels may arrive on different days.

We aim to minimize packaging used for freight, while ensuring that your purchase arrives to you in the best possible condition. Should your order reach you in less than satisfactory condition, please contact us, where possible provide us with a photo of the packaging, so that we can take the issue up with the relevant carrier

Where Australia Post is used as our carrier, the Regular Parcel Delivery Policy applies.

Where Sendle post is used as our carrier, you may track you order using the following link and adding your tracking number : https://try.sendle.com/tracking

While we endeavor to ensure goods are in stock at the time of order, where we cannot supply due to unforeseen circumstances we will apply the following policy:

• If we anticipate goods will be in stock within 5 business days, we will delay shipment of your order until those items are in stock
• If we cannot guarantee goods will be in stock within 5 business days, we will contact you via the contact details you have provided. We will attempt to contact you for 5 business days, after which without success we will at our discretion hold your order for up to 5 more business days until stock arrives. Alternatively, or following this period we will ship your order without the unavailable item(s) or cancel your order, both with the applicable refund. Where contact is successful, we will accept your preference to hold or proceed with your order.

• Delivery Terms & Conditions
• Missed delivery, you will be required to pick up from the freight companies depot. Alternatively, we can arrange a re-delivery however this will cost $65 + GST,   This charge will have to be paid for before the re delivery can take place.
  
• Risk of Loss : Trojan Fitness shall not be responsible for any loss or damage to any goods purchased from us once they have been delivered to the buyer or the carrier, whichever occurs first. The buyer is responsible for obtaining and maintaining appropriate insurance coverage for the products to protect against any loss or damage that may occur after delivery to the carrier.
• Store Pick-Up Only: Floor Model Displays : Attention valued customers! Please note that our floor model displays are currently available for store pick-up only and cannot be shipped. These unique items are intended for in-person collection at our store location.
• Please also note that some larger items and pallets MUST have someone home to help unload as due to OH&S regulations courier drivers cannot lift items over 25kg on their own.
• You may opt for a tail drop delivery which will attract an additional $165.00, you will need to select this option at the checkout.
  
• All residential deliveries are classified as a curb side deliveries, i.e. the drivers responsibility mostly stops when the goods are off the truck in the closest location to your premises, you will also have to be make sure that driveways or lane ways, are able to accommodate large delivery trucks/trailers, no goods will be carried up any stairs due to WH&S regulations.  Please do not expect them to carry your heavy items into your home or premises or upstairs. All Re Deliveries will be charged a fee of between $65.00 + GST, which you will be responsible for, and it must be paid before this is actioned.
• Waste removal at the delivery location is not the responsibility of the driver, or installer, if you have selected this option.
  
• ALL goods must be signed for by the original purchaser, any goods not signed for by a person other the buyer, will not qualify for any claims of missing items
• Please note that drivers cannot call prior to delivery as they do not have work mobile phones, and every delivery is different in time expectation, which makes it difficult to stay on schedule.
• ATL Authority to leave is not accepted for items over $50.00 in value, if you do so, you do at your own risk.
• Deliveries are done Monday to Friday between 9 am to 5 pm.
  
• Freight & Delivery estimate charges as well as any FREE freight items, have been calculated to Metro Urban areas i.e. 25 Km’s CBD, Perth – Sydney – Melbourne – Brisbane -Darwin – Adelaide, and require driver assistance, freight to Tasmania and remote regional areas will be subject to additional charges.
• Pallets or goods over 20kgs require that someone is present to help unload at the delivery address at the time of delivery. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg without assistance.
• Curb Side Delivery :

  In line with freight company safety guidelines, standard deliveries for bulky and oversized items over 20kg are delivered curbside. This service is confined to the ground floor and excludes deliveries involving stairs, narrow passages, steep paths, or tricky access areas. What qualifies as an easy-to-access area is left to the courier driver’s discretion, and any assistance beyond curbside delivery is not guaranteed.

  The courier will bring your items as close to your premises as a truck and pallet jack can practically reach. The goods will be unloaded onto the pavement outside your property. Responsibility for moving the goods inside rests with the buyer.

  It is your responsibility to advise us:

  • You do not give authority to leave (ATL) and someone will be present to sign for the delivery.
  • There’s a preferred safe location for delivery if no one is home.
  • You require an alternate delivery service for items over 20kg.
  • The delivery address is a business property. We’ll need the business hours and business name in this case.
• Please contact us for a freight estimate prior to making your purchase,if you are in a Regional/Country area, or Tasmania, depot pick ups can be arranged, and may be subject to a pick up fee, charges vary on Carriers.
• Due to the weight and size of our products, we are unable to provide free shipping to remote locations, extra costs will apply.
  
• Tracking for large & bulky items is sent to your email registered address, please follow the instructions by contacting the relevant courier service and arrange your delivery date & approx time
• Thank you

• Defects/Return of Goods/Change of mind /Covid-19

• With Effect of the 12 March 2020 all goods purchased prior to and during the Covid-19, are not returnable under any circumstances, remember that it was with great risk to our team, that we remained open to provide you with the available stocks, and in some cases under very difficult & stressful circumstances , we did our best to provide.

• The Buyer shall inspect and verify the goods on delivery and shall within seven (7) days of delivery notify the Seller in writing of any alleged defect, shortage in quantity, or damage upon checking the goods.
  The Buyer has complied with the provisions of clause here & under.
  The goods are returned at the Buyers cost within seven (7) days of the delivery date.
  The goods are returned in “as new” condition & packaged in the original boxes.
  The Seller may (in its discretion) accept the goods for credit provided that.
  The Buyer has received authorization in writing by the Seller’s Manager or its legal representative.
  The goods returned for credit are current model products and in its original condition.
  The goods are returned at the Buyers cost with proof of purchase. The goods were not purchase whilst on a Sale. The product/s is not a gift card. The product was not an ex-display, discontinued, clearance, ex-clearance, or ex demo product. Installation charges are non refundable, as mostly, this is undertaken & carried out by a subcontractor, and paid directly to the contractor.
  The goods have not been made to special order or Buyer specification.For any returns, exchanges or product delivery queries, please contact our Trojan Fitness Customer Service Team, as you will need to receive instruction on how to proceed before returning your purchase.No change of mind is accepted.
  Original Purchaser
  Our warranty only applies to the original purchaser from where the purchase was made from our www.trojanfitness.com.au online or in store only and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warranties commence on the date of purchase.Please register your purchase via our warranty registration form.

• Cancellation of orders | Pre Orders, Deposits Paid on Pre Orders Terms & Conditions