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Warranty Terms Trojan Fitness Australia & other brands we sell, employs skilled technicians to repair and service your machine. If you need help, simply call us, and we'll take care of the rest. Please read these warranty terms and conditions carefully before using your Trojan™ Equipment. By using the equipment, you consent to be bound by the following WARRANTY TERMS AND CONDITIONS.
Conditions and Restrictions This warranty is valid only under the following conditions:
  1. The warranty applies to Trojan™ products purchased exclusively in Australia.
  2. It remains with the original purchaser, and proof of purchase must be provided. Please register your purchase as soon as possible; your warranty starts from the date of purchase.
  3. The product has not been subjected to misuse, abuse, improper service, or serviced and repaired by a non-Trojan Fitness approved technician.
  4. Claims must be made within the warranty period.
  5. A copy of the online warranty registration agreement, along with the original invoice, must be lodged by email/fax.
  6. This warranty does not cover damage or equipment failure caused by electrical wiring not compliant with Australian standards.
  7. Warranty for all Trojan Fitness Pty Ltd products applies to residential use only. It becomes void if products are used in a non-residential environment or installed in a country other than where sold.
  8. Cables & pulleys are covered by a 12-month warranty. Claims outside the warranty period require assessment by our service team. The customer is responsible for returning the item and covering postage costs. If deemed a manufacturing fault, a replacement will be provided at no cost, including postage. *Terms & Conditions apply.
  9. Cables & pulleys for our GX | GTX | XPRO | 900FT , Range are covered by a 24-month warranty period. *Terms & Conditions apply.
  10. Trojan Bumper Plates are to be used only with weightlifting platforms or rubber gym flooring. Failure to comply will void the warranty. Warranty is valid for 12 months from the date of purchase.
Exclusions This Limited Warranty shall not apply to:
  1. Cosmetic items such as grips, seats, and paintwork.
  2. Repairs performed on Trojan Fitness equipment without an original serial number, or by a non Trojan qualified approve technician.
  3. Calls to correct equipment installation or provide usage instructions. Call out fee applies $85.00 Metro Urban areas + any parts required.
  4. Pickup, delivery, or freight charges related to repairs.
  5. Any labor costs incurred in fitting parts supplied by Trojan Fitness Pty Ltd.
  6. Costs, injuries, or damages occurring during part installation, assumed by the customer.
  7. Motor bearing, winding, or brush failure after the original relevant Return-to-base warranty period.
Treadmills Warranty Standard manufacturer’s warranty applies:
  • Up to 10 Year Lifetime Motor & Frame (or as stipulated by the Brand Owner/Supplier)
  • Up to 36 Months parts (or as stipulated by the brand supplier)
  • 1 Year labor warranty Metro Urban Areas.
Bikes, Rowers, Steppers, Elliptical Cross Trainers Treadmills Warranty
  • 12-month parts warranty
  • 1 Year labor warranty
Claims and Warranty Issues All claims and warranty issues must be referred to the original place of purchase.
Exclusion of Consequential and Incidental Damages Trojan Fitness Australia Pty Ltd and its suppliers shall not be liable for any consequential or incidental damages.
Trojan Branded Equipment Warranty
  • Frames: 10 Year Lifetime warranty provided equipment is used under cover and indoor areas, and not exposed to weather.
  • Cables & Pulleys: 1 Year warranty provided due care is taken.
  • Trojan Air Bikes & Air Rowers: 12 Months Parts & Labor warranty.
Parts Replacement & Repairs Trojan Fitness will determine the appropriate method to remedy faults or damages, either by sending relevant parts or requesting the item for repairs or replacement.
Returning the Product Customers are responsible for safely packaging products for transport in case of warranty repair, with original packaging recommended.
Call Outs Warranty and repairs are covered in metro urban areas; additional charges may apply for regional areas.
Privacy and Collection Statement Trojan Fitness Pty Ltd respects your privacy and collects personal information solely for warranty obligations. 
Warranties for Non-Trojan Branded products are managed by their respective brands across all metropolitan areas in Australia. For detailed procedures, please refer to the warranty and assembly manuals specific to each brand, which clearly outline the steps required for warranty claims.
Defects/Return of Goods/ Change of Mind Buyers must inspect goods on delivery and report any defects within seven days. Return conditions apply.
Original Purchaser Warranty applies only to the original purchaser and is not transferable. Warranties commence from the date of purchase and require intact serial numbers.